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Refund Policy

Privacy Policy

Shipping Policy

Terms of Service

Initiate Return

My Account

<p>The graphic logos on our garments are stitched patches.</p>

The graphic logos on our garments are stitched patches.

How are the logos applied?

Products

Materials

What is your Return Policy?

How do I initiate a return? (for refund or exchange)

Is a return label provided for returns?

How do I get a new label?

What would cause my return to be denied?

Can I return more than one order in the same parcel?

What if my item is damaged/defective?

Oh no! The return window has passed. Can I still make a return?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from FE. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

Does FE ship internationally?

Does FE ship to PO Boxes and APO/FPO Shipping?

How can I track my FE order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Will I have to pay taxes and duties?

Can I change my shipping address after placing an order?

Can I ship to a different address as a gift?

What happens if I refuse delivery of my package?

What are the delivery estimates for US orders?

US Shipping Policy

What are the delivery estimates for Canada orders?

Canada Shipping Policy

Shipping

I haven't received an order confirmation. What should I do?

Where can I find my order number?

What if I place an order and FE doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

How long does order processing take before my order is shipped?

I am experiencing a cart or checkout issue and cannot place my order.

Can I place an order via email or phone?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Does FE have a buy now, pay later option?

Will you charge sales tax on my order?

Payments

Orders

Where can I sign up for the FE newsletter?

I signed up to the newsletter but didn't receive my discount. What should I do?

How do I use a discount code?

Why is my discount code not working?

Can I use more than one discount code?

Do you offer gift cards?

Are there any restrictions for promotions?

Discounts & Gift Cards

The item I want is out of stock. Can I pre-order?

Inventory

How do these products stand up in the cold?

What are your products made from?

Do you sell replacement buttons or hardware?

How do I wash my items?

How do I remove stains from my items?

Care Instructions

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How can I deactivate/close my account?

How do I make sure FE emails come to my regular inbox?

How can I unsubscribe from emails?

Accounts

How are the logos applied?Updated 4 months ago