Refunds are processed after the returned items are received and accepted at our warehouse.
Yes, as long as the order falls within our return policy. Please see our full return policy here. Final sale items are not eligible for return. Neither for refund nor exchange. Need to initiate a return? Just go to our Return/Exchange Page.
Once your return is received, our team needs 1-2 business days to inspect and check in the items. After the return is accepted, you will be refunded to your original payment method. Please note that refunds can take up to 10 business days to return t
Refunds will appear on your credit card statement under the merchant name Excalibur/AW Chang Corporation. If you don't see a refund from us within two weeks, please reach out via our contact form for assistance. Need to initiate a return? Just go to