Let us know if you have any questions. We're here to help!

Need some extra help? Our customer service agents are here to assist!

HOURS
Mon-Fri: 8AM - 3:30PM PT

Refund Policy

Privacy Policy

Shipping Policy

Terms of Service

Initiate Return

My Account

Yes! We have just launched Affirm, which is a new checkout option where you can split your purchase into easy, monthly payments, without hidden fees.<hr>&#xA0;View full details here:&#xA0;&#xA0;<a href="https://www.affirm.com/disclosures" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" data-linkindex="2" title="https://www.affirm.com/disclosures" data-ogsc style=" text-decoration: underline;" id="isPasted">https://www.affirm.com/disclosures</a>

Yes! We have just launched Affirm, which is a new checkout option where you can split your purchase into easy, monthly payments, without hidden fees. View full details here:  https://www.affirm.com/disclosures

Does FE Apparel have a buy now, pay later option?

Orders

Payments

What is your Return Policy?

How do I initiate a return? (for refund or exchange)

Is a return label provided for returns?

How do I get a new label?

What would cause my return to be denied?

Can I return more than one order in the same parcel?

What if my item is damaged/defective?

Oh no! The return window has passed. Can I still make a return?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from FE. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

Does FE ship internationally?

Does FE ship to PO Boxes and APO/FPO Shipping?

How can I track my FE order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Will I have to pay taxes and duties?

Can I change my shipping address after placing an order?

Can I ship to a different address as a gift?

What happens if I refuse delivery of my package?

What are the delivery estimates for US orders?

US Shipping Policy

What are the delivery estimates for Canada orders?

Canada Shipping Policy

Shipping

I haven't received an order confirmation. What should I do?

Where can I find my order number?

What if I place an order and FE doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

How long does order processing take before my order is shipped?

I am experiencing a cart or checkout issue and cannot place my order.

Can I place an order via email or phone?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Does FE have a buy now, pay later option?

Will you charge sales tax on my order?

Where can I sign up for the FE newsletter?

I signed up to the newsletter but didn't receive my discount. What should I do?

How do I use a discount code?

Why is my discount code not working?

Can I use more than one discount code?

Do you offer gift cards?

Are there any restrictions for promotions?

Discounts & Gift Cards

The item I want is out of stock. Can I pre-order?

Inventory

How are the logos applied?

How do these products stand up in the cold?

What are your products made from?

Do you sell replacement buttons or hardware?

Materials

How do I wash my items?

How do I remove stains from my items?

Care Instructions

Products

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How can I deactivate/close my account?

How do I make sure FE emails come to my regular inbox?

How can I unsubscribe from emails?

Accounts

Does FE have a buy now, pay later option?Updated 15 days ago