Orders

Expedited orders must be placed by 10AM PT/1PM ET to ship the same day.

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I haven't received an order confirmation. What should I do?

Thanks for placing an order with us! We hope you love your products!. As long as you entered a valid email address during checkout, you'll receive an order confirmation email. This will contain your order number (starting with FE) and a summary of yo

Where can I find my order number?

Your order number appears in your order confirmation email. It will be 9 digits, starting with FE.

What if I place an order and FE doesn't have the item in stock?

Sorry about that! If we are unable to fill your order we will be notify you via email, with a few options. If you prefer a refund, it will be issued the same day the item is canceled and usually reflects on your original payment method within 5-7 bus

An item is missing from my order. What should I do?

We're so sorry to hear an item is missing from your order. Before contacting us, please double check your order confirmation and packing list, so see if everything is there. If something is indeed missing, please reach out with the following:. Possib

I received a defective item. What should I do?

Sorry to hear you received a defective product! Please reach out with the below info, so we can help resolve this as soon as possible. Once we receive this information, we'll be able to review the case and provide available solutions.

I received an incorrect item. What should I do?

In the event that you receive an incorrect product, please reach out to us as soon as possible with the below information:. Possible solutions:. Of course, we provide a return label and will ship the correct item at no extra cost.

How long does order processing take before my order is shipped?

Orders are typically processed within 2-4 business days. If an order is placed after 10:00 AM PST, the processing time will begin the next day. If an order is placed on Friday after 10:00 AM PST, the processing time will begin on the following Monday

I am experiencing a cart or checkout issue and cannot place my order.

We're sorry to hear you're experiencing an issue at checkout. Please try the below solutions:. If the issue persists, please reach out via our contact form. We are committed to providing you with all the necessary support and assistance.

Can I place an order via email or phone?

Unfortunately, we are unable to take orders via email or over the phone.