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Sorry to hear you received a defective product! Please reach out with the below info, so we can help resolve this as soon as possible.<ol><li style="font-size: 16px; font-family: &quot;Times New Roman&quot;, Times, serif; color: rgb(0, 0, 0);">Order Number (starts with FE)</li><li style="font-size: 16px; font-family: &quot;Times New Roman&quot;, Times, serif; color: rgb(0, 0, 0);">Style number of the defective item</li><li style="font-size: 16px; font-family: &quot;Times New Roman&quot;, Times, serif; color: rgb(0, 0, 0);">Images of the defect on the product</li></ol>Once we receive this information, we&apos;ll be able to review the case and provide available solutions.

Sorry to hear you received a defective product! Please reach out with the below info, so we can help resolve this as soon as possible. Once we receive this information, we'll be able to review the case and provide available solutions.

I received a defective item. What should I do?

Orders

When do the sales start for FE?

Guarantee Christmas Delivery

What's going to be on sale?

What is the BFCM/Holiday Return Window?

What is the BFCM/Holiday Return Policy?

FE Holiday Sales

FE APPAREL SIZE CHARTS

How do FE products fit?

FE Apparel Fit Guide

What is your Return Policy?

How do I initiate a return? (for refund or exchange)

Is a return label provided for returns?

How do I get a new label?

What would cause my return to be denied?

Can I return more than one order in the same parcel?

What if my item is damaged/defective?

Oh no! The return window has passed. Can I still make a return?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from FE. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

Does FE ship internationally?

Does FE ship to PO Boxes and APO/FPO Shipping?

How can I track my FE order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Will I have to pay taxes and duties?

Can I change my shipping address after placing an order?

Can I ship to a different address as a gift?

What happens if I refuse delivery of my package?

What are the delivery estimates for US orders?

US Shipping Policy

What are the delivery estimates for Canada orders?

Canada Shipping Policy

Shipping

I haven't received an order confirmation. What should I do?

Where can I find my order number?

What if I place an order and FE doesn't have the item in stock?

An item is missing from my order. What should I do?

I received an incorrect item. What should I do?

How long does order processing take before my order is shipped?

I am experiencing a cart or checkout issue and cannot place my order.

Can I place an order via email or phone?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Does FE have a buy now, pay later option?

Will you charge sales tax on my order?

Payments

Where can I sign up for the FE newsletter?

I signed up to the newsletter but didn't receive my discount. What should I do?

How do I use a discount code?

Why is my discount code not working?

Can I use more than one discount code?

Do you offer gift cards?

Are there any restrictions for promotions?

Discounts & Gift Cards

The item I want is out of stock. Can I pre-order?

Inventory

How are the logos applied?

How do these products stand up in the cold?

What are your products made from?

Do you sell replacement buttons or hardware?

Materials

How do I wash my items?

How do I remove stains from my items?

Care Instructions

Products

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How can I deactivate/close my account?

How do I make sure FE emails come to my regular inbox?

How can I unsubscribe from emails?

Accounts

I received a defective item. What should I do?Updated a year ago