Help! The tracking information says delivered, but I haven't received my package.Updated a year ago

When the tracking information shows that a package has been delivered, but you cannot locate it, there are a few steps you can take:

1. Verify the delivery address: Double-check that the address provided during the order is accurate and matches the delivery location you are checking.

2. Check with neighbors and household members: Sometimes, the package may have been left with a neighbor or a family member without notification. Ask around to see if someone else received it on your behalf.

3. Please use our Contact Form. We want to make it right. Please allow our customer experience team 1 business day to review the claim and reply with follow-up instructions.