Returns

Returns not received after 45 days will be closed.

What is your Return Policy?

Need to initiate a return? Start here.

How do I initiate a return? (for refund or exchange)

To initiate a return, follow prompts on our Return/Exchange page here. Select your ORDER, and complete the steps on the screen. Once approved, you will be emailed and prompted to download the shipping label and packing slip from the returns portal.

Is a return label provided for returns?

We provide a return label for orders in both the United States and Canada, as long as the return request is within our return policy. Check out our return policy here. Need to initiate a return? Start here.

How do I get a new label?

Reach out to us via our contact form for assistance. Make sure to include "Return Label for Order No." and your order number in the subject line to expedite the process. Need to initiate a return? Just go to our Return/Exchange Page.

What would cause my return to be denied?

- Items that do not meet the criteria outlined in our return policy. Final sale items are not eligible for return. Neither for refund nor exchange.- Items with hangtags missing or detached.- Items returned with obvious use, animal hair, dander, deodo

Can I return more than one order in the same parcel?

As long as all orders are within the returns period and all packing slips are included in the parcel, you're able to return more than one order within the same parcel. If you return multiple orders within one parcel, you will only be charged one retu

What if my item is damaged/defective?

We will try our best to make it right! Follow the return process and make sure to provide images of the damaged product. Note that goods are classified as defective if they are received damaged, or where a manufacturing fault occurs within three (3)

Oh no! The return window has passed. Can I still make a return?

Please reach out to us and we'll see how we can help. Our goal is to make our customers happy!. Need to initiate a return? Just go to our Return/Exchange Page.